Refund policy

At Kinshicho, customer satisfaction is at the heart of everything we do. If for any reason you are not fully satisfied with your purchase, we gladly accept returns within 15 days of delivery.

We believe in conscious consumption and sustainable choices. To help you make informed decisions, we provide detailed product measurements and fit information for each item. All of our pieces are designed to be UNISEX, making them versatile, shareable, and inclusive—so you can enjoy them with your loved ones.

Return Conditions

To ensure a smooth return process, please take note of the following:

• Items must be returned in original condition: unworn, unwashed, and with all labels and original packaging intact.
• Returns must be sent to:
Kinshicho c/o Olga Vögeli
Engstringerstrasse 5
8952 Schlieren, Switzerland
• Please use a shipping service that provides tracking, so both you and Kinshicho can track the return or start an investigation in case the package gets lost.
• Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

Processing Returns

Once we receive your returned item(s), our team will carefully inspect the product(s) to ensure the condition matches the original quality we sent out. If everything is in order, we will proceed with the return process.

For financial refunds, please pre-fill the return form included in your parcel and include it with your return shipment.

Thank you for supporting responsible fashion and being part of our Kinshicho community. Let us know if you need any assistance—we’re here to help!